REFUND POLICY
ValenciaDriip.com
Last Updated: 12 June 2026
1. Overview
At ValenciaDriip, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.
By placing an order on our website, you agree to this Refund Policy.
2. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To qualify for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Include original packaging, tags, and accessories.
- Not show signs of damage caused by the customer.
We reserve the right to refuse returns that do not meet these requirements.
3. Non-Returnable Items
The following items cannot be returned:
- Products that have been used or worn.
- Items damaged after delivery due to customer handling.
- Personalized or custom-made products.
- Gift cards.
- Hygiene-sensitive products where return restrictions apply by law.
4. Damaged, Defective, or Incorrect Items
If you receive:
- A defective product
- A damaged product
- The wrong item
Please contact us within 48 hours of delivery at:
Include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
After review, we may offer:
- A replacement
- A store credit
- A full refund
5. Order Cancellation
Orders may be cancelled before they are processed and shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.
To request a cancellation, contact:
as soon as possible.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective.
- The item arrived damaged.
- The wrong product was delivered.
We recommend using a tracked shipping service when returning products.
ValenciaDriip is not responsible for returned packages lost during transit.
7. Refund Processing
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider, but typically take:
5–10 business days after approval.
8. Shipping Fees
Original shipping charges are non-refundable unless:
- The product was defective.
- The wrong item was delivered.
- Required by applicable consumer protection laws.
9. Chargebacks
Before initiating a chargeback with your bank or card provider, we encourage customers to contact our support team so we can resolve the issue quickly.
Fraudulent or abusive chargeback claims may result in the suspension of future purchases.
10. Lost or Delayed Shipments
If a shipment appears delayed or lost, ValenciaDriip will work with the shipping carrier to investigate the matter.
Delivery estimates are not guaranteed and may be affected by:
- Customs inspections
- Carrier delays
- Weather conditions
- Public holidays
- Other circumstances beyond our control
11. European Consumer Rights
For customers located within the European Union, applicable consumer protection laws and withdrawal rights remain unaffected by this policy.
Where legally required, customers may exercise their statutory rights under EU consumer legislation.
12. Contact Information
For refund, return, or cancellation requests, please contact:
ValenciaDriip
📧 help@valenciadrip.com
📧 info@valenciadrip.com
📞 UAE: +971 58 995 1031
📞 Spain: +34 670 418 455
